New Boiler with 10 year Warranty – Sime Murelle
Well the manufacturers are fighting it out with their warranty periods. 5 years now being the norm rather than the exception. But 10 year warranty! What’s the catch?
Sime have introduced on their ‘Murelle’ range a 10 yr labour and parts warranty, which covers their Combi and System boilers. The boiler quality and price is in the range of existing Worcester and Vailliant boilers. Perhaps not the most prettiest boiler on the market, but inside is quality with a stainless steel heat exchanger, and a detailed fault code display. They have a good selection of controls, clock and timers and flueing options, and they are UK based. But who are they?
Although not as well know in the UK as in Europe, they have been kicking around for some 40 years, and from studying their reputation, good reports are coming back. Not only from review site but also checking out specialist forums, which is good news for you and us. This company is growing fast. So what’s the catch on the 10 year warranty?
The catch, or should I say ‘peace of mind’ is, to ensure that the 10 yr warranty is valid, they have put a number of restrictions, innovations and rules in place, which are rather clever. Not a good sign for the cowboys, the cutting corners brigade and unregistered installers. Good news for us and you the customer though. But you have to play your bit.
The benefits of the Sime Murelle 10 yr warranty are not always apparent at first, but if you consider that the life span of the modern day condensing boiler is now about 10 years, they are covering you for virtually the life of the boiler.
The rules then are:-
The boiler is installed to current regulations and by a registered gas safe engineer. Can’t get round that one because Sime will only sell to registered gas safe installers and the 10yr warranty has too be sent the them, either pre registered by the RGI or registered by them to building control. Clever because they also want the RGI to register with them and they will register the installation for free. RGI incentive. Bye bye cowboy. Wave goodbye as he rides off into the prairie, kicking up a dust storm.
They insist the boiler is correctly flushed and commissioned to the Benchmark Scheme. The Benchmark member scheme is a nationally recognised scheme that places the responsibilities on both manufacturers and installers to ensure best practice in installation, commissioning and servicing of domestic heating in line with Building Regulations in England and Wales. Benchmark requires that installers complete a Benchmark check list, which is provided with the installation instructions, when commissioning a new heating appliance installation. Failure to install and commission according to the manufacturer’s instructions and complete the Benchmark Commissioning Check list will invalidate the warranty for the Gas Boiler installations.
The clever innovation with Sime Murelle range of boilers is having ‘Aquaguard Filter Protection’. All boiler manufacturers recommend the installation of a magnetic filter to protect the boiler and your Central Heating System, but it is not mandatory; unfortunately. The effectiveness of this aquaguard system will only be seen in time, but it is certainly better than no protection at all. Sime must have great faith in it alone to offer a 10 yr warranty. But that’s not all. Should you have a combi boiler and your heating and hot water requirements grow, you don’t have to change your boiler should you wish to have stored hot water.
This last rule is where you take some responsibility. They insist that the boiler is serviced annually and that the benchmark form is completed as proof. Failing this would invalidate the warranty, which you or I would not want, of course.
Additional benefits which you may not have thought of. If you have a 10 yr warranty, and you stick within the rules, which I would agree are fair, then you will have no need to open a separate maintenance contract, for boiler protection and repair. How much is that worth to you over 10 years? Possibly £ 2000.
To sum up. I have been impressed with what I see and what I read. We may be slow in responding to future changes or companies, preferring to stick with what we know, but in the case of Sime, if I am impressed then you should feel confident too. 10 year warranties are not the norm. Will other companies follow suit? I certainly will be recommending their products.
For more details and a installation quote give me a call NOW or email me.
Philip Moggridge – Gas Engineer